Terms & Conditions
Confirmation – All orders will be confirmed by email, which will include the online order number. Online customers will then be notified by email on despatch of their order. Please quote your online order number in any correspondence.
Cancellation/changes – If you wish to cancel or change an order, please call +44 (0) 1202 013072 or email info@vickersmotorcycles.com Under the distance selling regulations you have the legal right to cancel your order within 7 working days of receipt of the goods. To cancel a purchase you must first notify us in writing by mail or email, a telephone call is not sufficient.
Out of Stock items – We endeavour to keep all items in stock. However, there may be times when demand is high and/or we may not have your particular size, colour or design or part available in stock. Under these circumstances you can Pre-Order items which normally ship within 7 working days. We might also pass on your delivery address to the manufacturer/supplier who in turn will use this to arrange delivery via their chosen courier. Otherwise you will be notified as soon as is possible if there is a delay in the despatch of your order. All items are sold strictly ‘subject to availability’.
Payment – We accept Paypal and most major credit and debit cards online or in our shop – please see the checkout for accepted cards. Orders/Payments over the phone - we can only accept credit cards, not debit cards. Normally payment will be taken at checkout. All prices are quoted in GB Pounds. Local currency prices can be found using an Internet currency converter.
For your security all card payments are processed by a specialist payments provider who are PCI compliant.
Occasionally we may need to ask for further information like a utility bill or photographic identification to accompany a purchase. This is if we cannot do the necessary fraud checks with the information provided. Please understand this is to protect you from fraudulent transactions and any information provided is used in strict confidence.
All payments are processed in GBP, any orders placed in other currencies are charged in GBP with an exchange rate calculated by your issuing bank - while exchange rates listed on our site are correct 99% of the time, however sometimes there will be a slight variation. If you are ordering from outside the UK you may be liable for additional international bank fees, if in doubt check with your issuing bank.
Returns Policy – If you are unhappy with your purchase you may return it to us for a refund within 14 days of receipt of the goods, providing the item is unused and reaches Vickers Motorcycles in an unused saleable condition with tags attached and original immediate packaging. Your refund will be in the form of the payment method used at the time of ordering and may take up to 14 working days. This applies to online and personally collected purchases. Please complete a Returns Form. Please make sure that all returns are packaged correctly. Vickers Motorcycles cannot accept responsibility for items damaged during return. For your protection, we recommend that you use a recorded-delivery service for returning the goods. Please note that you will be responsible for the costs of returning the items to us unless we delivered the item to you in error, or if the item is damaged.
We do not accept returns for any motorcycle helmets sold through this website.
Please notify us before returning goods either by phone on +44 (0) 1202 013072 or by e-mail info@vickersmotorcycles.com Failure to do so may see packages refused delivery and returned to mailer. Please include sender’s name, address and phone number along with a copy of the original receipt and a reason for return.
If you are returning an item because of an error on our part or because it is damaged, we will be happy to refund the delivery charges incurred in sending the item to you and we’ll also reimburse your costs in returning it to us.
Damaged or Defective products – Vickers Motorcycles must be notified within three days of despatch from Vickers Motorcycles if a product is being returned with either a suspected manufacturing defect or having been damaged in transit. This is in order that the warranty procedure can begin with the manufacturer or courier. Notification after this time may result in the warranty being invalid. Please telephone or email during working hours.
Exchanges – Customers wishing to exchange a non-faulty item for an alternative product will be responsible for returns to Vickers Motorcycles, and will be charged a standard charge for re-shipping. Exchanges may take up to 14 days, depending on availability.
Return address: -
Vickers Motorcycles - Returns.
4 - 5 Thorne Way, Woolsbridge Ind Park
Three Legged Cross
Wimborne
Dorset, BH21 6FB
United Kingdom
Telephone: +44 (0) 1202 013072
Email: info@vickersmotorcycles.com
NOTE New arrangements effective 01/06/2021
EU VAT & Customs Duties
- Customs clearance charges and fees will be payable on items/goods entering the destination country including the EU from the UK. These depend on the contents’ value. You (the customer) will be responsible for paying these charges as the parcel won’t be released until payment has been received.
- ALL Items sent to the EU from England, Scotland and Wales are subject VAT and duties in the EU.
- The customs authorities in the destination country and the customs thresholds in place determine if charges are due on imported goods.
- The levels and thresholds of charges vary from country to country.
- You can use this calculator tool to estimate the duty you may be charged: https://www.simplyduty.com/import-calculator/
- In all cases, You (the customer) will be responsible for paying these charges as the parcel won’t be released until payment has been received.
- We, Retro Culture Ltd (trading as Vickers Motorcycles) will not accept any cancellations orders or returns of goods sold where the above stated charges have not been paid.
Returns from Outside UK/International Returns - If the goods are shipped internationally, you will be charged shipping again if you want to exchange the item. Returned goods must be accompanied by a completed Returns Form. Returned goods must be unused & supplied with their original packaging. We cannot accept returns of items that have been personalised i.e Helmets. Goods must be returned with relevant promotional/free gifts.
**Please note - The customer is wholly responsible and liable to pay any re-import duties, taxes, handling fees etc. for goods returned from outside the United Kingdom.**
You must mark all returns as RETURNED GOODS – FAILED SALE. This must be clearly marked on the customs information document you are also required to submit (CN22 and/ or CN23) AND on the outside of the packaging. IT IS NOT SUFFICIENT TO SIMPLY SEND THE GOODS BACK TO 'VICKERS MOTORCYCLES' - Customs/UK Border Force will need proper supporting documents to justify not charging taxes upon the goods re-entering the UK. Failure to do this will result in unnecessary import taxes and VAT being charged. Either the parcel will be refused by us and returned to you by the carrier or we will be obliged to pay the carrier on your behalf, which will be deducted from any funds returned to you.
Please DO NOT ship back by Fedex, this results in extra customs charges, even as a return. Your parcel will be returned to you.
WHEN WE ARE IN RECEIPT OF YOUR RETURNED GOODS: We usually process refunds or exchanges (subject to availability) within 5 working days of receiving the returned goods. Refunds - Funds will be returned via the original payment method. This may take up to 5 working days to appear as cleared funds depending on the payment method used. Once exchanges are dispatched you will receive a text notification from the courier.
Website Terms of Use - All the information contained in this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change without notice.
Disclaimer - The information contained in this website is for general information purposes only. The information is provided by Retro Culture Limited and while we endeavour to keep the information up to date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own risk.
In no event will we be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of, or in connection with, the use of this website.
Through this website you may be able to link to other websites which are not under the control of Vickers Motorcycles. We have no control over the nature, content and availability of those sites. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.
Every effort is made to keep the website up and running smoothly. However, Retro Culture Limited takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.
Copyright - All contents and information on this site including without limitation text, graphic and images, is the property of Vickers Motorcycles and/or the property of their respective owners and is protected by United Kingdom copyright laws.
Trademarks - All trademarks that appear on this site are the property of their respective owners.
The name Triumph (and the model names Bonneville, T100, T120, Thruxton, Scrambler, Street Twin, Bonneville Bobber, America & Speedster are trade marked names of Triumph Designs Ltd. and are used for model reference only. Vickers Motorcycles are not affiliated to or with Triumph Motorcycles Ltd. or Triumph Designs Ltd. in any way. The parts offered through this web site are not manufactured by Triumph Motorcycles Ltd.
The names Ducati Scrambler, Moto Guzzi, Yamaha, Suzuki, Honda and Harley Davidson are trade marked names of their respective owners and are used on this website for reference only.
Our Liability - Whereas Vickers Motorcycles and its owners follow their suppliers guidelines, product descriptions and claims, we do not accept liability for any loss or damage to body or bike while using part or product purchased.
Registered Company - 'Vickers Motorcycles' is a trading name wholly owned by Retro Culture Limited a company incorporated in England and Wales as a limited company with Registration No. 9768424