Frequently Asked Questions
Are all the brands you sell genuine items?
Oh yes! We only buy either directly from the manufacturer or their appointed distributor/agent for the UK. All our products are 100% genuine.
I'm not 100% sure what model my bike is?
No problem. We suggest you google search the manufacturer where they should have a contact email. Send them your Chassis (Frame, VIN) No. and they can let you know the details. Otherwise check with the relevant owners club/blog who may have the information you need on their website? A good example for Triumph motorcycles is to visit www.triumphrat.net who offer plenty of information.
What does ‘Pre-Order’ mean and what are the conditions?
Pre-Orders are usually because the product is only made to order, in high demand or so new, we are expecting a rush so you can reserve your item in advance.
Postage seems expensive! Can I get a better price?
We try to keep up with accurate pricing but our suppliers do change their rates quite often so forgive us if we are a few pence out! We also check around for the best prices with the best service. We know there are cheaper courier companies out there but we also know that their services are not up to our standard so we don’t use them.
You don’t have the product I am looking for but can you find it for me?
Yes of course. We have some excellent suppliers out there who often have exactly what our customers need. Drop us an email at email@example.com and let us look around for you.
I want to buy a present for someone but not sure what to get?
We recommend buying one of our gift vouchers which can easily be redeemed in our online shop or in our Bournemouth store.
I want to buy a few items from your shop but live outside the UK. Can you consolidate all the items into one parcel so I can save on shipping costs.
We get this and think it’s a good money saving idea. Unfortunately we never know exactly what you want to combine but when you tell us, we will contact our couriers for their best price and let you know.
I would like to visit your shop but you are closed on Sunday’s & Monday’s which are the only days I can visit!
Give us a call during our normal working hours and let us know your plans. We are very happy to accommodate out of hour visits (at all reasonable times!!).